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Shipping

Which countries do you deliver to?

Welcome to SkiWebShop, where no country is too far away! Choose between our standard shipping or express delivery options, and we will swiftly send your order to its destination. Keep an eye on your inbox for an email with a tracking code, so you can follow the journey of your package.

Planning a winter vacation? No worries! At SkiWebShop, we make your dreams come true by sending your ski equipment directly to your holiday address. Whether it's a last-minute ski jacket or a replacement for your damaged gear, we have everything you need!

Please note that there are a few countries we are currently unable to ship to. We apologize if your country is not listed in the menu. Additionally, there are specific items, such as ski helmets for the US, that have different safety standards, making shipping there not possible. If an item cannot be shipped to your country, a message will appear on your screen during the checkout. We are sorry for this inconvenience. 

Below, you'll find all of our delivery options!

 

Choose your delivery country
 Delivery optionStandard package1 pair of skis / 1-2 pairs of ski poles / ski simulator
United States FlagUnited States Standard shipping FedEx€ 40,00€ 115,00
Express shipping FedEx**€ 60,00not possible

You can scroll horizontally in the table.

What is the expected delivery time of my order?

SkiWebShop works with various shipping companies. Depending on the shipping method, different pick-up and delivery times apply. You can find more information about shipping time in the question above:
'Which countries do you deliver to?' 

You can also find the expected delivery time at the checkout page while placing the order.

We are doing our best to ship your order as soon as possible. However, due to the amount of work in the warehouse and courier companies, as well as road conditions in the winter, it may happen that the shipment or delivery of your order will take a little longer. We are sorry for this inconvenience. Thank you for understanding.

 

Can I track my order?

When your order is ready for shipment, you will receive an e-mail with the tracking link.

Despite receiving the tracking link, it may appear as if the package has not been shipped yet. This is because the carrier still needs to process the package. Only after the initial scan at the sorting center will updates become visible in the Track & Trace status.

If you can’t find the e-mail with the tracking link, please check your SPAM folder.

In addition to the Track & Trace email, we also have a Track & Trace portal. Have your order number and email address ready and track your order from start to finish!
Track my order >

My package is wrongly delivered. Help!

We put in every effort to ensure that your package is delivered correctly. However, there might be instances where your package is not delivered or to the wrong address. If this occurs, we kindly ask you to get in touch with our customer service right away. Our dedicated team will promptly liaise with the transportation company to find an appropriate solution.

Are there any shipping restrictions at SkiWebShop?

Yes, SkiWebShop has some shipping restrictions:

  • We do not ship ski helmets and ski braces to the United States and Canada.
  • We do not ship skis, ski poles, and ski simulators outside the EEA (European Economic Area).

Package has not yet been received or processed by the carrier.

Once your order is ready for shipment, you will receive an email with the track & trace code for your package! From the moment your package reaches the carrier's sorting center, it will be enchanted with its first scan.

If after 48 hours the status still reads "Package has not yet been received or processed by the carrier," don't worry. During busy times, such as Black Friday and the festive month of December, it's possible that your package might experience a slight delay, such as in a sorting center. Just keep an eye on the tracking!

What is the island surcharge?

For islands, an additional fee applies. Please be aware that these surcharges, including the island fee, will not be reimbursed upon the return of your order.

I wasn't at home during the delivery, what now?

If you're not at home, the delivery person will leave the package with your neighbors or at a nearby pick-up point. You can always check this using the track & trace code.

VAT free delivery outside the EU

At SkiWebShop, no VAT is charged for orders with a delivery address outside the European Union. However, you may need to pay import duties for the ordered products, determined by the local customs. Please note that SkiWebShop has no control over these charges and therefore cannot take responsibility or assist in the import process.

For return shipments, all customs fees are the responsibility of the customer.

Please note: SkiWebShop does not offer VAT refund services to customers who order to an address within the EU and then export their purchase to a country outside the EU.

Will my delivery be on time around Black Friday and the December holiday season?

Due to ongoing congestion at warehouses and carriers, there is a possibility that your package may experience delays. Especially around Black Friday and throughout December, we anticipate significant congestion both internally and with carriers. To avoid disappointment, we recommend placing your order in a timely manner.

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