My experience is that i placed 3 orders.
One is till on the way.
I faced one return of order - experience that it taked a lot of the time, befor i received my money back.
Additional costs when ordering from the UK/USA/CH/NO/non-EU
Additional costs when ordering from the UK/USA/CH/NO/non-EU
You will be charged additional costs when shopping from UK/USA/CH/NO/non-EU countries:
The amount of your order is excluding VAT.
Upon delivery you will be charged with local VAT, local custom fees, and any other import duties. These fees and import duties are at the customer's expense.
Import duties can vary from 2% to 15%. We can not tell you these costs in advance as this depends on a combination of product type and origin (production) country.
You will receive two emails from the carrier (DPD, UPS or Fedex):
One email contains the track & trace link;
You will also receive an email to pay the import duties before your parcel can be handed over to you.
The shipment cannot be canceled or refused without significant costs and delays.
The customer is always responsible for the shipping costs and return costs. We cannot assist you in the process or reimburse the costs.