Ordering

Oops! Accidentally ordered an item incorrectly or twice? No worries, it happens, especially when your mind is already in the wintry mountains! Unfortunately, after completing your order, it's no longer possible to cancel or modify it.

At SkiWebShop, we provide fast delivery, so make sure to double-check your order before placing it. If you still want to make a change, you can refuse the package at the door or return it using a return label. Once we receive your return, we will refund the money to your account.

Hooray! Have you placed an order? Soon you'll receive a confirmation in your inbox.

Haven't received a confirmation? First, check your spam box, sometimes our emails end up there unintentionally. If it's not there, no worries, our customer service is ready as winter sports guides to track down your order.

When experiencing ordering issues, try a different device or browser (Chrome, Firefox, Internet Explorer). Ensure all mandatory fields are filled in correctly. For Visa, Mastercard, and Maestro, use a credit card only, not a debit card. Clear your cookies and browsing history.

Still encountering problems? Get in touch with our customer service, describe the steps taken, and send a screenshot of the error message. Together, we will find a solution.

If you're unable to add the desired product to your cart, it might be (temporarily) out of stock. Another customer might have purchased it just as it still appears on the website.

Keep an eye on the product page for the next three weeks; the product might become available again in our online shop. A second chance to place your order!

Oops! Double order? Unfortunately, cancellation is not possible. No worries, you can return one of the orders within 14 days after receiving them. If you have any questions, feel free to contact our customer service.

Setting up an account is optional when shopping at SkiWebShop. Simply complete the mandatory fields during checkout, and you can place your order hassle-free.

Though not mandatory, we highly recommend creating an account for added convenience. With an account, you can effortlessly review your order history and even add multiple addresses for quicker shopping next time!

In our speedy and automated order processing, combining orders in one shipment is regrettably not feasible.

To ensure a seamless experience, we recommend placing all your desired items in a single order and carefully reviewing it before confirming. Remember, multiple orders will incur separate shipping costs for each one. So, let's optimize your shopping experience and make it as smooth as gliding down a snow-covered slope!

Oops! We apologize that your order wasn't complete upon receipt. No worries, we'll fix it!

Please send an email to our customer service with your order number and details about the missing item. Together, we'll make sure everything becomes perfect.

Oh, we're truly sorry to learn that your order didn't hit the bullseye upon arrival. Please accept our heartfelt apologies for any inconvenience caused.

If you've received the wrong item or size, fear not, for we have a solution! Return it to us, and we'll swiftly grant you a refund. Then, don't hesitate to place a new order for the correct item.

Though an immediate exchange isn't feasible, rest assured, we're determined to put the desired product in your hands in no time!

If you have received a discount code, you can take advantage of it during the ordering process. Enter the code at checkout, and the discount will be applied immediately.

When you create an account while placing an order, please note that the account will be created after the order has been placed. As a result, the placed order won't immediately appear in your account.

Likewise, if you chose to place an order as a 'guest' without logging in, the order won't be visible in your account either.

Regrettably, it's not possible for us to link existing orders to an account retroactively. But don't worry, we'll keep you well-informed throughout the process! Once your order is ready to be sent, we'll send you an email with the tracking code. Should there be any unexpected delays in shipping, we'll promptly notify you by email as well.